Initial Disclosure Document

The Financial Conduct Authority (FCA) is an independent regulator of financial services. Use this information to decide if our services are right for you.

Southlands Motor Company Ltd, Unit 2, Foxhunters Road, Whitley Bay, Tyne and Wear, NE25 8UG is authorised and regulated by the Financial Conduct Authority (our registration number is 658814 as a credit broker and is included on the Financial Services Register https://register:fca.org)

Initial Disclosure Document - Consumer Credit

Your Finance Options

As an FCA-regulated credit broker, we can introduce you to a selected group of lenders: Motonovo, Evolution Funding or Mann Island Finance, who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.

We do not charge fees for our Consumer Credit services. We will receive a commission payment or other benefits from finance providers should you decide to enter into an agreement with the finance provider, however, this will not affect your repayments.

We have taken steps to ensure that if while advising you, we make a recommendation, such recommendation will be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we make seek such information about your personal circumstances and objectives as it might be relevant to enable us to identify your requirements. It is important you provide us with relevant and accurate information.

We always aim to provide a first-class service, however, if you have any cause for complaint, any enquiry can be raised by contacting us using the address and telephone number below. Should you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case. You should write to the: Financial Ombudsman Service. Exchange Tower, London, E14 8SR

As an organisation, we are committed to treating all of our customers fairly, during and after a sale.

Before the sale, you can expect;

To have any significant and unusual exclusions or exceptions relating to the finance agreement brought to your attention.

A clear statement of price, including where applicable a breakdown of interest charges.

Details of your cancellation rights and our complaints procedure

Copies of your finance agreement documentation or information as to when these documents will be dispatched

After the sale you can expect;

Not to encounter any barriers regarding the Right of Withdrawal from your finance agreement within regulatory agreed timeframes.

To have any complaint dealt with in a timely and professional manner.

If at any time you feel you haven't been treated fairly by a member of our staff, please contact by writing to; Southlands Motor Company Ltd, Unit 2, Foxhunters Road, Whitley Bay, NE25 8UG or by telephone at 0191 253 7030

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purpose of providing, arranging, administering and renewing finance contract(s) and for the purpose of monitoring and/or enforcing compliance with regulatory rules/codes. For full details of where your information will be sent and the purpose of such data transfer please ask us.