FAQs | Great Central Auto

Welcome to our FAQ page. Here you'll find answers to the most common questions about buying a used car and servicing your vehicle with Great Central Auto.

Used Car Sales FAQs

1. What should I check before buying a used car?

   Before purchasing a used car, you should check the service history, MOT history, mileage, previous owners, and if there's any outstanding finance. At Great Central Auto, we provide a full vehicle history check and a pre-sale inspection for every car for your complete peace of mind.
2. Are your used cars inspected before sale?

   Yes, all of our used cars undergo a full mechanical inspection and are prepared to a high standard. We aim to give you peace of mind with every purchase. Please feel free to ask for a copy of the vehicle inspection report on any vehicle you are interested in purchasing.
3. Do you offer a warranty on used cars?

   Absolutely. All of our vehicles come with a standard 6-month warranty, with extended warranty packages available for extra protection.
4. Can I part exchange my current car?

   Yes, we accept part exchanges. You can get a valuation online or bring your car in for a quick and fair appraisal.
5. Can I part exchange my current car if it has outstanding finance.
   

   Yes, you can part exchange you current car even if it has outstanding finance, all you need to do is bring an up to date settlement letter in with you, and we will take care of settling you current agreement when the vehicle is taken in.
6. Do you offer car finance?

   We do. We work with a panel of trusted lenders to offer flexible finance packages to suit most credit profiles. You can apply online , check your own credit score or speak to our team for tailored advice.
7. Can I reserve a car online?

   Yes, you can reserve any vehicle online with a fully refundable deposit. This ensures the car is held for you while you make arrangements to view or collect it.
8. Is it better to buy a used car from a dealer or privately?

   Buying from a trusted dealer like Great Central Auto gives you added security with vehicle checks, warranties, and finance options - things private sellers usually can't provide.
9. Can I get a used car delivered?

   Yes, we offer nationwide delivery for your convenience. Contact us for a quote based on your location.
10. What documents do I need to buy a used car?

    To purchase a car, you'll typically need a valid photo ID (e.g. driving licence) and proof of address. If you're financing, additional documentation may be required.
11. Do you charge admin fees?

    Yes, we do charge an admin fee, transparency and customer satisfaction are at the forefront of our values. We believe in providing you with a hassle-free and comprehensive car-buying experience. As part of our commitment to delivering exceptional service, all our vehicles come with a Vehicle Admin Charge of £89. This nominal fee is designed to cover a range of essential services and benefits that contribute to ensuring the seamless transition of your new vehicle into your ownership. Check out what is included in the admin free here
12. Can I get a car with bad credit?

    Yes - We work with a panel of lenders that will and we will try and find a lender that will suit your credit score - the best place to start would be check your eligibility - with our free eligibility checker - which wont effect your credit score.
13. Is a deposit required to reserve a car?

    Yes it is, you would need to pay a £99 deposit online to reserve a car, but this is fully refundable if you change your mind.
14. Can I test drive a car before buying?

    Yes - We would always recommend test driving a car before you decide to purchase it, Don't forget you will need to bring your driving licence with you
15. Are your cars HPI checked?

    We Check all our vehicle through Experian, to check for outstanding finance, Insurance Write off, and to ensure that it is not stolen. You can request a copy of the report when you purchase the vehicle.
16. Do you offer a warranty on your vehicles?

    Yes, All of the vehicles we sell come with a warranty, as standard you will get a 6-month warranty, which includes 6months breakdown cover. Apart from our SPOTICAR vehicles which come with a minimum of 12months warranty and 12 months Breakdown cover - You also can extend your warranty up to 3 years.
17. What happens if I have an issue after buying the car?

    All of our cars come with a comprehensive warranty, and we have always on hand to assist you in resolving any issues you may have.
18. Is there a cooling-off period if I change my mind?

    If you purchase a car online, and pay for it before viewing the vehicle, it is classed as a distance sale, and will come with a 14 day cooling off period.
19. Can I return a car if I'm not happy with it?

    If you purchase a car online, and pay for it before viewing the vehicle, it is classed as a distance sale, and will come with a 14 day cooling off period.
20. Are your cars inspected before sale?

    Yes - All of the used cars that we offer for sale, have been through our 89 point check and inspection, by our Vauxhall Factory Trained, and BOSCH Technicians, Inspecting the cars to ensure they comes up to our high standards, During the inspection, the technician will check the vehicles identification, On-board electronics, Interior, Heating & Air-conditioning, Comfort features, Windows & Mirrors, Lighting, Boot & Load Area, Wheels & Tyres (Tyres must be above 3mm), Braking System (Brake pads must be above 75% Remaining), Steering, Suspension and Engine Bay & Gearbox/Transmission.
21. Do you sell electric or hybrid vehicles?

    Yes we do sell Electric and Hybrid vehicle your can check them out here, or if you want to find out more about electric and hybrid cars check out our useful guide.
22. Do you take special requests for cars not in stock?

    Yes, if there is a specific car you are looking for, why not let us see if we can locate one for you, we have been finding cars for our customers for over 35 years.
23. Can I value my car online for part exchange?

    Yes, when it comes to selling your car, we know it can be a stressful process. Here at Great Central Auto, we aim to take away the worries of getting the best price for your car when you sell privately. If you are looking to sell your car in Rugby, then look no further. We offer free no obligation valuations on your car ensuring complete transparency throughout the process. We are always on the lookout for car so fill in our form and see what we can offer you for your car.
24. Can I buy a car online and have it delivered?

    Yes you can buy one of our used cars online and have it delivered to your home address, At Great Central Auto we have made buying a car online as simple as possible, to find out more just click here, and you have the peace of mind knowing that if you have 14 day money back guarantee.

Service & Maintenance FAQs

1. How often should I service my car?

   Most manufacturers recommend servicing your car every 12 months or 12,000 miles, whichever comes first. Check your vehicle handbook or ask our team for guidance based on your make and model.
2. What's included in a full car service?

   A full service includes checks on engine oil, filters, brakes, tyres, suspension, battery, and more. We follow manufacturer service schedules to ensure your car stays in top condition. To view the full check list click here.
3. How much does a car service cost?

   Service costs vary depending on your vehicle and the type of service (interim, full, or major). Our Oil and Filter Service starts from £124, For full pricing click here, or contact us for a quote tailored to your car.
4. Can I book a car service online?

   Yes, you can book a service appointment quickly and easily using our online booking system.
5. Do you use genuine parts?

   Yes, we use OEM or BOSCH high-quality equivalent parts to ensure your vehicle's reliability and maintain warranty compliance.
6. Can I get my MOT and service done together?

   Absolutely. Booking your MOT and service together can save you time - and we'll even remind you when your next MOT is due.
7. What happens if my car fails its MOT?

   If your car fails its MOT, we'll provide a clear breakdown of the issues and a competitive quote to carry out the necessary repairs. We also offer a free re-test within 7 days.
8. Do you offer courtesy cars or collection & delivery?

   Yes, we can provide a courtesy car but are no longer able to offer collection and delivery. Just let us know when booking.
9. Can you update my digital service history?

   Yes, for most makes and models, we can update your digital service record, maintaining your car's service continuity.
10. Why is regular servicing important even if my car seems fine?

    Servicing helps prevent major issues before they happen, keeps your car safe and efficient, and protects its resale value.

Finance & Payments - FAQ

1. What finance options are available?

   At Great Central Auto, we offer a range of flexible car finance options to suit different budgets and credit profiles. These include Hire Purchase (HP) and Personal Contract Purchase (PCP) agreements. We work with a panel of trusted lenders to help you find the best deal available, whether you're looking for a low monthly payment, shorter terms, or a plan that suits your long-term ownership goals.
2. Can I apply for finance online?

   Yes, you can! Our secure online finance application allows you to apply quickly and easily from the comfort of your own home. Simply choose a car from our stock, click "Apply for Finance," and complete the short application form. One of our finance specialists will be in touch to guide you through the next steps.
3. How long does finance approval take?

   In most cases, finance decisions are made within minutes of your application being submitted. Some applications may take slightly longer if additional checks are needed. Once approved, we'll walk you through your agreement and get you on the road as quickly as possible — often the same day.
4. Do you offer zero deposit finance?

   Yes, we do offer zero deposit finance on many of our vehicles, subject to status. This means you could drive away without paying anything upfront. It's a popular option for customers who want to keep their savings intact while still upgrading their vehicle.
5. What's the difference between HP and PCP finance?

   Hire Purchase (HP) is a simple way to spread the cost of your car over fixed monthly payments. Once the final payment is made, the car is yours.
   Personal Contract Purchase (PCP) offers lower monthly payments, with a final optional "balloon" payment if you choose to keep the car. At the end of the term, you can either:
   - Pay the final payment and own the car
   - Return the car
   - Part-exchange it for a new one
   Both options have their advantages - our team is happy to help you choose the right one for your needs.

Still Have Questions?

If you can't find what you're looking for, our friendly team is here to help.

• Call us at 01788 565243
• Email us at internetleads@great-central.co.uk
• Visit us at Great Central Auto, Leicester Road, Rugby, CV21 1DJ