14 Day Money Back Guarantee

We don't just want you to like your car you purchase from us at Great Central Auto, we want you to really love it! That's why we're offering you a 14 day money back guarantee on all online purchases 

Buying a vehicle without seeing it in the flesh doesn't have to be a daunting experience, with Great Central Auto you can shop online with absolute confidence. Not only have we made it easier than ever to browse, finance, reserve and buy your vehicle on our website, we also offer the peace of mind that if your car isn't quite right, you have 14 days to let us know. 

Every vehicle sold online comes with a 14 day money back guarantee. No exceptions. 

If the car you buy from us online, and purchase it before seeing it, and doesn't suit for whatever reason, simply bring it back to us within 14 days for a full refund or we can find an alternative car that does tick all the boxes. You can enjoy complete peace of mind while you shop our used cars from the sofa 

At Great Central Auto we hate small print,  So we will also make you fully aware of any terms and conditions that apply when purchasing anything from us.

The following terms and conditions will apply to the 14 day money back guarantee

You have the right to cancel this contract within 14 days without giving any particular reason.

The cancellation period will expire  14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to our address. If required, you can request a template cancellation notice form from us but it is not obligatory to use this specific template. To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection on or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation. We reserve the right to register the vehicle with the DVLA only on expiry of your 14 day cancellation period.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.

It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The vehicle must not be driven from the date you notify us of your cancellation, other than to drive it back to us.

You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.

You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.

You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.